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Accounts Receivable Follow-up

Aging AR is one of the biggest threats to a practice's financial health. Every dollar sitting unpaid past 90 days has a significantly lower chance of ever being collected. Health Care RCM Group's dedicated AR specialists pursue every outstanding balance, across every payer and aging bucket, with the urgency and expertise needed to turn aged receivables into collected revenue.

Dedicated AR Follow-Up, Across Every Payer and Every Aging Bucket

Most in-house billing teams focus on new claims and let aging AR pile up, it’s a bandwidth problem, not a competence problem. But uncollected receivables don’t disappear. They grow, age past filing limits, and eventually become write-offs that directly shrink your bottom line.

At Health Care RCM Group, AR follow-up is a dedicated function handled by specialists who do nothing else. We work every aging bucket, 30, 60, 90, 120+ days, across all payers, identify the reason each balance remains outstanding, and pursue resolution with direct payer contact, appeals, and escalation until the account is cleared.

Other Services

What's Included in Our Accounts Receivable Follow-Up Service

We pursue every outstanding balance so your team can focus on patient care — not chasing payments.

AR Aging Analysis
We begin with a full audit of your current AR aging report, segmenting balances by payer, age bucket, claim type, and dollar value, so the highest-priority accounts are worked first.
Payer Follow-Up & Status Checks
Our specialists contact payers directly via phone, portal, and electronic inquiry to obtain claim status, identify holds, and push pending claims to payment.
Underpayment Identification & Recovery
We compare every payment against your contracted fee schedules to identify underpayments and file formal disputes to recover the difference.
Secondary & Tertiary Billing
After primary payer adjudication, we automatically file claims to secondary and tertiary insurers, ensuring every layer of coverage is utilized before patient responsibility is assessed.
Patient Balance Resolution
For patient-responsible balances, we generate clear, accurate statements and provide follow-up support to resolve outstanding amounts respectfully and efficiently.
Write-Off Prevention & Control
We minimize write-offs by ensuring every balance is fully worked before any adjustment is made, and flag any write-offs that require provider authorization for review.
Why It Matters

Why Aggressive AR Follow-Up Is the Fastest Way to Improve Your Practice's Cash Flow

AR aging is a silent revenue killer. Many practices don’t realize how much they’re losing until they run a detailed aging report and discover hundreds of thousands of dollars sitting uncollected, much of it past 90 or 120 days where recovery rates drop sharply.

When Health Care RCM Group manages your AR follow-up, you get:

  • Significant reduction in days in accounts receivable within 60–90 days
  • Recovery of aged balances many practices have already written off
  • Proactive underpayment detection and dispute filing
  • Full secondary and tertiary billing to maximize every claim
  • Detailed AR aging reports so you always know exactly where your money is
How It Works

How Our Accounts Receivable Follow-Up Process Works

AR Audit & Prioritization

We start with a comprehensive review of your AR aging report, identifying the highest-value, highest-priority accounts and building a targeted follow-up strategy across all payers and age buckets.

Daily Follow-Up Workflows

Our AR specialists work outstanding accounts daily, contacting payers via phone and portal, submitting additional documentation when required, and tracking every touchpoint to resolution.

Underpayment Review & Disputes

Every posted payment is checked against your contracted rates. Underpayments are flagged immediately and formal disputes are filed with supporting documentation to recover the shortfall.

Secondary & Patient Balance Billing

Once primary payer adjudication is complete, we file secondary claims and patient statements promptly, ensuring no coverage layer is missed and patient balances are resolved efficiently.

Reporting & Transparency

You receive monthly AR aging reports showing balance movement across every bucket and payer, with clear visibility into recovery rates, write-offs, and overall AR performance trends.